Background: Recently we have had several incidents leading to damage to aircraft.  Damage to aircraft due to “Hangar Rash” and damaged equipment is also higher than normal. This is unusual.

• Why is it happening?

  How do the following aspects of club operations impact safe operation & member satisfaction : in the air, on the airfield, in the club house, in the hangar?

  • Training.
  • Coaching.
  • Operations.
  • Technology.
  • Systems.
  • Data & information.
  • Aircraft.
  • Airfield.
  • Airspace.
  • Club culture.
  • Club finances.
  • Members expectations of the club.
  • Club expectations of the membership.
  • Communication – Club Management to Members & Members to Club Management.
•  

Conversation starters.

• What are we doing well?
• What can we do better?
• How do we improve?